Knowledge Centered Suport (KCS V5) workshop – Boston May 16-18
Take a long, hard look your organization’s existing approach to support. How much do you suppose this outdated model is costing? Not just in terms of morale, but the company’s bottom line? Chances are,...
View ArticleBig smile
One of the most satisfying aspects of working with clients around the world is knowing what you do makes a difference for them and their customers. I don’t get to do workshops often, but… …a ‘Metrics,...
View ArticleNew Workshop – Support Excellence Intensive – September 12-16 in Santa Clara, CA
We are excited to announce a new workshop – Support Excellence Intensive from September 12-16 in Santa Clara, CA. Co-taught with FT Works (this is their first open workshop in 14 years!), this 5-day...
View ArticleNew Transforming Knowledge Workshop (KCS v5 Foundations) in Boston December 5-7!
Take a long, hard look your organization’s existing approach to support. How much do you suppose this outdated model is costing? Not just in terms of morale, but the company’s bottom line? Chances are,...
View ArticleJohn Ragsdale looks at the Klever Knowledge Community plus resources
Unsolicited post from long-time KM guru and industry analyst, John Ragsdale… http://bit.ly/ragsdale_on_klever
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